1. Introduction
Cladfy ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business details provided during registration.
- Financial Data: Bank statements, transaction records, and financial documents submitted for analysis through our Services.
- Identity Data: National ID numbers, business registration details, and KYC/KYB documents submitted for verification.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and interaction data.
- Device Data: Hardware model, operating system, unique device identifiers.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Services
- Process credit assessments and generate financial reports
- Verify identities for KYC/KYB compliance
- Train and improve our AI/ML models (in anonymized, aggregated form)
- Communicate with you about your account and updates
- Detect and prevent fraud and security incidents
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate the Platform (hosting, analytics, payment processing).
- Business Partners: With your consent, to facilitate integrated services.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Role-based access controls
- Secure cloud infrastructure with redundancy
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to provide the Services and fulfill the purposes described in this policy. Financial data submitted for analysis is retained for the duration specified in your service agreement.
You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise these rights, email us at info@cladfy.com.
8. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.
9. International Transfers
Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Platform.
11. Contact Us
For privacy-related inquiries:
Email: info@cladfy.com
Phone: +254 720 388234